Training for the ANAR helpline professionals
At the ANAR Foundation we have designed an ongoing training process for all the professionals who staff the ANAR Helplines, both the advisers on the payroll and the volunteers, work placement students and interns.
Over its 25 years of experience, the ANAR Foundation has developed specialist protocols for psychological, legal and social guidance in response to each type of call.
The professionals working at the ANAR Helplines receive training in these protocols so they can properly handle the calls, addressing the different issues arising in each case.
Theoretical and practical
training
To guarantee the utmost professionalism, it is vital that each psychology and guidance professional undergoes a theoretical and practical training process.
The ANAR Foundation has an ongoing and refresher training plan in place in order constantly to update the training of all professionals working at the legal, social, psychological and guidance services. This programme comprises case study sessions, seminars addressing specific issues, and training at team meetings.
“Thank you for letting me be part of a team that gives its all for every child who is suffering, is helped when no one else is. My satisfaction and gratitude is enormous.
The ANAR Phoneline/Chat Psychological Guidance and Crisis Intervention course has been recognised by the Professional Association of Psychologists of Madrid since 2012.
Once the guidance psychologists have completed the 95 hours of theoretical/practical training, they are then transferred to the phoneline room. They must demonstrate 305 further hours of work on the phonelines (400 hours in total) to obtain their Diploma as “Psychological Guidance and Crisis Intervention Specialist”.
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