Our commitment to you

All calls we take will be anonymous and confidential.


Anonymous means

  • That your phone number does not appear on our screens.
  • That your call will not appear on your phone bill.
  • That you don’t have to provide us with your identification data if you don’t want to.

Confidential means

  • That the conversation will only be between you and us, no matter what you tell us. We are here to help you, not to share your secrets with others. No family member or professional will know what you are telling us if you don’t want them to.
  • You should know that, at the end of the call, the counselor who has attended you will make a brief summary of the call, which will be saved in a file. This way, if you call us again, we will be able to access this file and know what you have told us, without you having to repeat everything again.
  • If at any time, you want to know what information we keep about your calls, make any changes or simply want us to block it, so that no one from the Phone team can access it, just tell us in your next call.

Ready to talk with us?

Call the phone number

900 20 20 10