The ANAR Phoneline and Chat comprises three departments working in coordination to offer youngsters the best possible guidance:
When a youngster phones us, the ANAR team of professionals will resolve the case according to the situation raised, based on three levels:
We offer psychological guidance and work with each youngster to resolve their problem, drawing on support from the key figures in their lives (parents, grandparents, other relatives, teachers, etc.).
If the problem cannot be resolved within the context of the child and their family, they will be given guidance and referred to the applicable social, educational, healthcare, police and/or legal resources in each case.
if no one close to them can help and there is a situation of risk or abandonment, maltreatment, sexual abuse or any other emergency situation, we pass the case on to the responsible bodies or authorities: child protection service, emergency service phoneline, law enforcement agencies, etc., and subsequently follow up the case.
The ANAR Phoneline has developed cooperation networks with all public and private bodies guaranteeing a solution to the problems affecting each youngster.